Thirty Eleven Pilates Studio

Legal

General Terms & Conditions

1. Introduction

These Terms & Conditions govern all classes, memberships, and services. By booking or attending any class, you agree to these terms.

2. Booking & Attendance

  • All classes must be booked in advance.
  • Arrive 10 minutes early; late entry may not be allowed.
  • The studio may refuse entry for safety reasons.

3. Cancellation Policy

  • Classes must be cancelled 12 hours prior.
  • Private sessions require 24 hours’ notice.
  • Late cancellations result in loss of class credit.

4. Class Packs and Private Bookings

  • Non-refundable and non-transferable.
  • Expiry dates apply.

5. Studio Conduct

  • Appropriate attire required. Grip socks must be worn at all times.
  • Inform instructors of injuries or health conditions.

6. Personal Belongings

The studio is not responsible for lost or stolen items.

7. Health & Safety

Clients participate at their own risk and must obtain medical clearance when necessary.

8. Schedule & Service Changes

The studio may adjust schedules, pricing, or instructors.

9. Marketing Use

Client consent required for photos or recordings.

10. Governing Law

This agreement is governed by the laws of England and Wales.